Terms of Use
Last updated: 18 October 2026
These terms are a simple agreement between you and us for using the SantaDial app. They're written for parents, guardians and carers. Please read them with our Privacy Policy, which explains how we look after your family's information.
Who we are
SantaDial is provided by Pete Evia-Rhodes ("we", "us"), United Kingdom. Contact: whatireallyreallywant2@gmail.com.
What SantaDial is
- SantaDial lets a parent, guardian or carer set up a live voice call between their child and Santa. It's mainly for children aged 2 to 12, and can also be set up by a carer or family member for an older person, for example someone with a learning disability. In these terms, "child" also means an older person set up this way.
- Santa is an AI voice, not a real person. His replies are generated by artificial intelligence (our voice partner is ElevenLabs). He uses the details you give him to make the call personal.
- Santa stays in character for your child. You're told up front that he is AI so you can decide how to talk about it with your family.
- AI can get things wrong. Santa may mishear, mix up details or say something unexpected. We use strict safety instructions and content filters, but we can't promise every reply will be perfect.
Who can use it
- You must be 18 or over and the child's parent, guardian or carer (or have their permission) to set up SantaDial, give us a child's details and make purchases.
- Children may talk to Santa only with a grown-up's permission. We recommend a grown-up is nearby during calls.
- Settings, purchases and "Santa rings you" sit behind a grown-ups check. Please don't share the answer with children.
Calls
- Each call lasts about 5 minutes. Santa starts saying goodbye shortly before the end, and always answers the last thing your child asks, so a call may run a little over 5 minutes. It never stops mid-sentence.
- New families may get one free sample call, a short taste of the full call.
- Calls are sold in packs through the App Store or Google Play. The price is shown before you buy. Calls you buy don't expire.
- Calls are tied to the app on your phone because SantaDial has no sign-in. If you change phone or reinstall, email us and we'll do our best to restore any unused calls.
- If a call drops because of a problem on our side, email us and we'll add it back. We can't always do this for calls lost to a weak connection.
"Santa rings you"
- You can arrange for Santa to ring your own mobile at a time you choose. We send a text code to confirm the number is yours.
- Only book calls to a number you own or are allowed to use. Don't use this feature to call anyone else.
- Each booked call uses one call from your balance. If nobody answers, the call may still be used.
- "Santa rings you" works with UK mobile numbers only (starting +44 7). Santa rings from a UK number. Your mobile network may charge for receiving calls, for example when you're abroad.
Payments and refunds
- Payments are handled by Apple or Google under their terms. We never see your card details.
- Refunds are requested through the store you bought from (Apple: reportaproblem.apple.com; Google Play: your order history). You can also email us and we'll help.
- When you buy calls you ask us to supply them straight away. If you're a UK or EU consumer, this means you lose your 14-day right to cancel once you start using a call. Your legal rights if a call is faulty or not as described are not affected.
Fair use
Please don't:
- try to make Santa say harmful, unkind or inappropriate things, or try to get around his safety instructions;
- copy, resell or use SantaDial or Santa's voice for anything other than your family's personal use;
- take apart, copy or interfere with the app or our systems;
- enter another family's details or anyone's information you don't have the right to share.
We may suspend access if these terms are broken.
Recording and sharing
We don't record calls. If you film your own child's reaction, that's your choice and your responsibility. Please don't publish other children without their parents' permission. Santa's voice, the SantaDial name, artwork and music belong to us or our licensors, so please don't use them commercially.
If something goes wrong
- If Santa says something that worries you, please email us straight away with the date and time of the call so we can look into it.
- SantaDial is for fun and festive magic. It isn't a safeguarding, medical or advice service. If a child shares something worrying, Santa will respond kindly and encourage them to talk to a grown-up they trust, but we don't monitor calls, so please follow it up with them yourself.
- We may change or pause features, or stop offering SantaDial. If we stop, we'll tell you in the app and refund unused paid calls where the law requires.
Our responsibility to you
We provide SantaDial with reasonable care and skill. We're not responsible for losses that weren't foreseeable, for problems with your phone or connection, or for business losses. Apart from that, our total responsibility to you is limited to what you paid us in the 12 months before the problem. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your statutory rights as a consumer.
Apple App Store users
These terms are between you and us, not Apple. Apple isn't responsible for SantaDial or its content, has no obligation to provide support or maintenance, and isn't responsible for any claims about the app (including product liability, legal or consumer protection claims, or intellectual property claims). If the app fails to meet any applicable warranty, you can tell Apple and Apple may refund the purchase price; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you're not in a country subject to a US Government embargo and not on any US Government list of restricted parties.
Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. If you live elsewhere, you keep any protections your local consumer law gives you.
Changes
We may update these terms. We'll change the date above and, for important changes, tell you in the app.