Privacy Policy
Last updated: 5 November 2026
SantaDial lets a parent or guardian set up a live voice call between their child and Santa. Santa is a friendly AI voice. SantaDial is mainly for children aged 2 to 12, and can also be set up by a carer or family member for an older person, for example someone with a learning disability. Wherever this policy says "child", it also covers an older person set up this way. This policy explains what information we use, why, who helps us, and the choices you have. It's written for parents, guardians and carers.
Who we are
SantaDial is provided by Pete Evia-Rhodes ("we", "us"), United Kingdom. Contact: whatireallyreallywant2@gmail.com.
Grown-ups are in charge
SantaDial is designed for a parent or guardian to set up and control. Children don't create accounts. Settings, your children's details and (when available) purchases sit behind a grown-ups check.
What we collect, and why
1. Details you choose to give Santa about each child: first name, how to say it, age, and anything you add about brothers or sisters, pets, wishes, things they're proud of and family traditions. We use these only so Santa can personalise the call. We ask for first names only and never ask for a surname, address, school, photos or contact details.
2. Country: worked out from your phone's region setting, so Santa uses the right words and spelling.
3. The live call: when a call is running, your child's voice goes from the phone's microphone to our voice partner, ElevenLabs, so Santa can hear and reply. The microphone is only used during a call (and if you choose to record how to say a name, see point 5). The call screen always shows whether the microphone is on.
4. "Hear Santa say it": if you tap it, the name or spelling you typed is sent to ElevenLabs to make Santa say a short greeting. We don't store it.
5. "Record yours": a recording you make of how to say a name stays on your phone only. It is never uploaded and is deleted when you leave that screen.
6. An account number: the app creates an anonymous account so your children's details and calls belong to your family only. It has no name or email attached.
7. Calls used and purchases: how many calls your family has made and bought, so we can count calls. No call content is stored with this. Payments are handled by Google Play or the App Store; we never see your card details.
8. "Santa rings you" (optional): if you arrange for Santa to ring you, we keep your mobile number and the time you chose. We text a code to confirm the number is yours. Santa only rings the number you confirmed, at the time you booked. Phone calls are not recorded by us. We delete your number when you erase your family's details or ask us to, and plan to delete it automatically after each Christmas season.
We do not use advertising, sell data, build profiles for marketing, or use analytics or tracking tools in the app. We do not identify anyone by their voice.
Sharing with AI services
Santa is an AI. To make a call, SantaDial sends the following to third-party AI services. We ask your permission on a screen in the app before anything is sent, and you can say no.
What is sent, and how we collect it: your child's voice, captured live from the phone's microphone during a call; the details you typed in setup (first name, how to say it, age, brothers and sisters, pets, wishes, things they're proud of, family traditions); and your country, taken from the phone's region setting. If you tap "Hear Santa say it", the name you typed is sent too.
Who it is sent to: ElevenLabs (voice AI: hears the call, makes Santa's voice and runs the conversation) and Google (Gemini, the language model ElevenLabs uses to decide what Santa says).
What we use it for: only to make the call, so Santa can hear your child, reply and personalise the conversation. We don't use it for advertising, sell it, or build profiles. We don't record calls or keep transcripts.
Protection: we share this data only with providers that process it on our behalf to deliver the call, and we require them to protect it to the same standard as this policy. ElevenLabs may keep call records for a limited time under its own retention settings.
Your choice: nothing is sent until you tap "I agree". You can erase your child's details in Grown-ups at any time, or email us to delete everything.
Who helps us (processors)
- ElevenLabs (voice AI): receives your child's voice and the details for that call during the call, and generates Santa's voice. Their language model provider (Google, Gemini) processes the conversation text on their behalf.
- Supabase (our server and database, hosted in the EU, Ireland): stores your children's details, your anonymous account and your call count.
- Twilio: sends the text code that confirms your mobile number and connects Santa's phone calls.
- RevenueCat: records purchases of calls (it receives only an anonymous account number, never your child's details or card details).
- Google Play / Apple App Store: app distribution and purchases.
How long we keep things
- Children's details: until you erase them in the app (Grown-ups → tap the child → Erase). We plan to delete them automatically after each Christmas season (by 31 January).
- Call recordings and transcripts: we don't keep them on our servers. Our voice partner ElevenLabs may keep call records for a limited time under its own retention settings; we are setting these to the shortest period available.
- "Record yours" recordings: deleted from your phone when you leave the screen.
Your choices and rights
You can see and change everything Santa knows (Grown-ups → tap a child) and erase a child's details at any time. To ask us to delete everything, or for a copy of your data, email whatireallyreallywant2@gmail.com. You also have rights under UK GDPR, including complaining to the Information Commissioner's Office (ico.org.uk).
Children's privacy
SantaDial is used by children with a parent or guardian. We collect only what a parent enters and what is needed for the live call. Santa is instructed never to ask children for personal information, and if a child shares something sensitive, Santa responds kindly and suggests they talk to a trusted grown-up.
Security
Information travels encrypted. Your children's details can only be read by your family's account. Our voice partner's secret keys never leave our server.
Changes
If we change this policy we'll update the date above and, for important changes, tell you in the app.